FAQ

FAQ

Are all Totoka Collections products handmade?
A: Absolutely! Every product at Totoka Collections is either meticulously handmade or hand-designed by the Walkers, ensuring a touch of artistry in every piece.

How is shipping handled?
A: We trust Australia Post to deliver your Totoka treasures. Expect your carefully crafted items to arrive with care and efficiency.

Is customisation available?
A: Yes! We love creating unique pieces just for you. Reach out to explore customisation options and let us bring your vision to life.

Can I return a product?
A: Due to the personalised nature of our items, returns are generally not accepted unless there is damage during transit. For damaged items, please refer to our Shipping and Returns Policy for guidance.

How long does it take to receive a custom-made order?
A: Customisation adds a bit of magic to our process. Please allow 5-8 business days for crafting your personalised piece before it makes its way to you.

What sets Totoka Collections apart?
A: We pride ourselves on creating unique, handmade, or hand-designed pieces that reflect the beauty of individuality. Totoka is more than a collection; it's an expression of art, crafted just for you by the Walkers.

For any further inquiries or assistance, don't hesitate to contact our friendly team. Your Totoka experience is our priority!